Website Terms And Conditions Of Use

Services are offered only for personal use or for consulting the information and content available. You have the option of using our online boutique as a guest or as a member. To be a member, you must create a member account on the site. When registering as a member, you will have to provide information such as your first and last names, mailing address, email address and date of birth. The information provided must be complete, current and accurate. You must also choose a unique and secure password. Only members can register for our loyalty program via the Brigade ORAKI. You will also have access to your order history. See section 6 for details on the loyalty program. To use the site and services for commercial purposes, please write to orders@oraki.ca.

ORAKI cannot be held liable for any loss or damage suffered, of any nature whatsoever, following the use of your password or member account by another person, with or without your consent. We cannot guarantee that unauthorized third parties will never have access to this information or make inappropriate use thereof. You therefore hereby acknowledge that by creating your member account, you provide this information at your risk. You are therefore solely responsible for keeping your passwords and information related to your member account confidential. To make changes to your personal information, please contact our customer service at orders@oraki.ca. Note that ORAKI communicates with its clientele solely by email or via social media. No telephone communication or text message will originate from ORAKI.

All the original, reproduced or published creations on our website and social media are protected by copyright. All the rights related to our products are reserved to the person holding the copyright. Any act that, under applicable laws, only the copyright holder has the right to perform is considered a copyright infringement and applies to everyone.

ORAKI is free to use, disclose, publish, benefit from, not consider or to exploit any comment, suggestion or idea intended to improve or modify its ORAKI services and products, without compensation or acknowledgement of the user providing said feedback.

By submitting content as defined in section 3.1, you grant ORAKI a global, non-exclusive, perpetual, irrevocable, royalty-free, fully paid and transferable licence to do anything that only the copyright owner would fully have the capacity to do in order to improve products and services for commercial or non-commercial purposes under the applicable laws.

By using our services, you hereby agree and accept that you are solely responsible for any content (as described in section 3.1) that you upload on the site or that you send us by email. You, moreover, accept and agree not to upload content considered unacceptable, including, but not limited to, any abusive, discriminatory, illegal, homophobic, racist, xenophobic, transphobic, sexist, malicious, obscene or vulgar content or content that discloses the personal or confidential information of others at the sole discretion of ORAKI.

On the site, you can use or consult content uploaded by other users. ORAKI denies any liability related to access to content of other users that you consider objectionable. However, as applicable, ORAKI invites you to submit a complaint to us if you witness content considered objectionable under the provisions of section 3 here at orders@oraki.ca.

By logging in to your member account via the Brigade ORAKI, you can view information on how to redeem and earn Ecopoints, your Ecopoints balance, the discount coupons available based on your balance, add your birthday (at least 30 days before your birthday to benefit from the reward) and redeem your Ecopoints for exclusive rewards.

You can earn Ecopoints in a variety of ways, including, but not limited to, when you enrol, when you follow our Instagram account, when you click “Like” on our Facebook page, on your birthday and when you place an order. You earn one Ecopoint for every dollar spent. The allocation of the number of Ecopoints per action, as well as the actions that earn Ecopoints are subject to change, addition or removal without notice, at the discretion of ORAKI. Ecopoints are valid for the current year.

When you want to use your Ecopoints to access rewards, you must first log in to your account via the Brigade ORAKI. On the main page, you can see all the rewards available in the form of discount coupons based on your Ecopoints balance. To redeem your Ecopoints for rewards, click on “Redeem”. A discount code will be issued. You can copy it, see it later or apply it automatically on your next order. To use it later, simply enter the discount code received when you redeemed your Ecopoints in the Gift Card and Promo Code section at checkout.

Given that you are solely responsible for your member account, as established in section 1.3, the loss of Ecopoints is at no time the fault of ORAKI except for, but not limited to, technical or computer problems acknowledged by ORAKI. As applicable, balance adjustments are at the sole discretion of ORAKI. Moreover, you are responsible for updating your personal information such as your birthday within the timeframe stipulated in section 5.7 for using Ecopoints.

Ecopoints adjustments are possible only for refunds except for Ecopoints redeemed for free shipping. If you believe there is an error in your Ecopoints balance, contact our customer service at orders@oraki.ca.

Some services related to the loyalty program are not offered, particularly, but not limited to, transferring Ecopoints between member accounts, even if they belong to the same person. Situations such as a hacked email address can result in an exception to this condition, but this is at the sole judgment and discretion of ORAKI. Once orders are finalized, reductions under the loyalty program cannot be added. Reductions can be activated at the time of purchase only.

The products or services are in limited quantity. They are subject to the conditions prescribed by Sections 7 and 8. ORAKI reserves the right to limit or discontinue the sales service to any person, geographic region or jurisdiction. ORAKI reserves the right to limit or discontinue the sale and production of any product at any time. ORAKI also reserves the right to limit or cancel quantities purchased per order, per person or per household, including those placed by or under the same member account, the same credit card or orders using the same shipping address. shipping or billing.

Order modifications are impossible at all times, without exception, for logistical and accessibility reasons. Orders can be cancelled only if their processing is not yet underway. Given the warehouse team’s efficiency, cancellation is impossible 95% of the time. Addresses can be changed after an order is placed only if the processing of the order is not yet underway. ORAKI reserves the right to refuse order cancellations and address changes after an order is placed at all times. To request a cancellation, contact us at orders@oraki.ca with the subject “ORDER CANCELLATION”.

Upon receipt of your order, we will send you an email confirming the transaction. Shipping costs are set at $7 plus tax for all orders under $150. For orders of $150 or more, shipping is free. Please note that part of the shipping cost is paid by ORAKI before your payment of $7. Principal partner carriers are Canada Post, Purolator and Xpedigo for Canada deliveries. The choice of carrier for the delivery of an order depends on several criteria, including, but not limited to, the weight of the package, the time the order is placed and the region, and may differ for several packages at a time. same mailing address. The choice of carriers is subject to change without notice. Canada Post is the only carrier with access to PO boxes. ORAKI disclaims all responsibility for the loss or theft of packages, or any other problem related to the shipping and delivery of your package, but undertakes to take all steps in its power to trace, follow , investigate or compensate any person who is the victim of such a situation. This commitment and ORAKI's ability to intervene depends on each situation and the appropriate response to these situations depends on the judgment of the customer service personnel. No command pairing is possible. Normal delivery times for an order in Canada are 1-14 business days after processing in our warehouse. For international delivery, lead times can be up to three weeks, depending on your location and others. Customs and delivery charges must be borne by the buyer. These deadlines may differ for the same postal address. Order tracking numbers are activated when the carrier has your package in their possession. Normal activation times are less than seven (7) days. If your package returns to our warehouse due to external reasons including, but not limited to, an address transcription error on behalf of the customer or the omission to pick up from the carrier, we reserve the right to charge new shipping fees of $10.00 plus tax for reshipping the order.

Any unworn and unwashed clothing, with tags and sanitary protectors, unless otherwise determined by customer service personnel, will be accepted for refund if requested within 14 days of receipt of order and if the shipping has been completed in the same delay. Please note that a return may be considered non-compliant if it does not meet our hygiene standards, if it exceeds our deadlines or if it is damaged upon or after receipt and the team does not was not warned. When trying on, keep your underwear on and handle the product with care. An item visibly worn, without a label, without hygienic protection and/or visibly impossible to resell will be refused. Shrinkage of clothing is not covered by our returns policy. The procedure for returning items is listed behind the order form included in the bag. The procedure to follow is detailed under the FAQ tab of the site. To request a return, you must first complete a form available here: https://orakiyoga.returnscenter.com. Costs associated with delivery are the responsibility of the requester and are non-refundable. You can combine return requests in the same package by including the delivery note for each order containing an item to be returned. ORAKI disclaims all liability related to the shipping of returns. You will have the option of getting a refund or receiving a credit note. For more details on our reimbursement terms, see section 7.6. No returns can be made by hand to our offices or warehouse.

Due to high order volume, we have not accepted exchanges since January 11, 2022. By exchange we are referring to all situations resulting or not from an order error, concerning the replacement of an item without additional fees for reasons including, but not limited to, size, colour or personal choice. We agree to offer replacements for defective articles or if your order bears an error that is the sole fault of ORAKI. See section 8.3 for more information on manufacturing defects. We strongly encourage our clientele to adopt habits that align with our environmental mission such as repairing clothing and checking sizes on the site before placing orders to reduce the transportation involving in shipping the package. Any replacement request that does not fall under Section 8.3 (defects) will be referred to Section 7.4 (returns) of these terms and conditions for use, unless otherwise indicated by a member of ORAKI’s customer service team.

For returns, reimbursement will be made using the method chosen upon processing the return package if the item is in a condition that complies with the terms of section 7.4, following an agreement by e-mail with a member of customer service or in the event of a defect as specified in section 8.3. Once the return form has been completed, no change is possible in the method of reimbursement, without exception. All other refunds will be made automatically to the credit card used. If several payment methods are used (credit card and gift cards), we first refund the maximum available on the gift card(s) initially used according to the amount paid by this method. The remaining amount will then be refunded to the credit card used. For any type of refund, allow up to 10 business days for the transaction to be processed upon confirmation of the refund. The return of an item is deemed non-compliant by the processing team, including but not limited to, if it is final sale, if it appears worn or worn, if it contains a defect not declared to the service to customers, if it contains visible or foul-smelling fluids of any kind or if it is visibly ineligible for resale. These items will be refused for a refund, resulting in a re-shipment to the customer's home and thus, incurring shipping costs of $10.00 plus taxes. If reshipping is not possible, return shipping costs may be withheld from the refund without notice. The purchase of a gift card is non-refundable.

All orders placed on November 15th and after will be accepted for a return until January 15th. Starting this date, the return procedure will go back to the regular delay (14 days). The conditions of eligibility at section 7.4 and the terms of refund at section 7.6 still apply. Final sale items are not accepted in this policy and are non refundable.

All purchases of items at the reduced price of 25% or more are final sale at all times. For the terms of purchase and return of these items, please refer to section 10.1. The purchase of gift cards is also final sale, without exception. They are therefore not refundable.

Every item bought during any physical events and/or with the mention Final Sale, are in final sale and are non-returnable, without any exception.

If you believe that an error was made when placing your order, please contact orders@oraki.ca. The terms and conditions applicable for order errors are the same as for section 7.2.

A quality control is carried out on each ORAKI garment offered for sale. However, due to the large volume of items to be examined, sometimes some defective products escape this control. ORAKI assumes the responsibility and the appropriate compensation to be remitted, and this, at the discretion of the members of the customer service. To take advantage of these compensations, you must contact us by sending us a photo of the defect within 30 days of receiving the item. It can be, but is not limited to, an ink stain, a seam breakage, a puckered collar, a hole, discoloration, a printing defect , a line in the fabric, a stitch, an oil stain or even a labeling error. The item must not have been washed or worn. In the event that a member of customer service provides a prepaid return label for a defective item, this label is valid only for the item in question, unless otherwise specified by customer service. All returns made with this label being judged as abusive or in non-compliance with the conditions of use are liable to the deduction of return costs from the refund and this, without notice. If you do not contact a member of Customer Service, the defective return may be deemed non-conforming based on its condition under Section 7.4 and therefore subject to reshipment under Section 7.6, at the discretion of the returns team. Return costs are non-refundable. Items purchased on resale or second hand are not eligible to compensations, since they are not covered by warranty.

We guarantee the quality of the manufacturing and materials for all ORAKI products for thirty days. Note that problems resulting from abusive use or failure to follow care instructions are not covered in the limited warranty.

You can obtain a gift card in a preset amount at https://oraki.ca/en/products/certificat-cadeau. Gift cards are processed automatically. A confirmation email containing the digital gift card code is sent within minutes of processing the order. We do not produce plastic gift cards or send them by mail. A single gift card can be used multiple times, including, but not limited to, for refunds. Gift cards cannot be used to pay shipping fees.

We cannot guarantee that unauthorized third parties will never have access to or make inappropriate use of your payment information. You hereby acknowledge that by purchasing ORAKI products from our online boutique, you provide this information with full knowledge of the facts. The information that you share with us is protected under Shopify’s data protection policy. Please see this web page for more information.

ORAKI does not issue promotional codes. Be aware that if such a code is circulating, it does not originate from ORAKI. ORAKI therefore denies any liability related to the use of a fraudulent promotional code impersonating the company’s identity. Should you select a credit note as the refund method, you will receive a discount code by email to benefit from free delivery on a future order. Discount codes are issued when Ecopoints are redeemed for rewards.

You can cancel your member account at any time by contacting orders@oraki.ca. Be aware that for security reasons, ORAKI does not definitively delete any member account with a purchase history.